1. Information We Collect

We collect information necessary to provide government services, including: personal identification (name, ID number, date of birth), contact information (email, phone number, address), documents submitted for processing, payment information, and service request details. We collect this information directly from you when you create an account, submit a service request, or communicate with our team.

2. How We Use Your Information

We use your information to: process and submit your service requests to relevant government agencies, communicate with you about your requests, process payments, provide customer support, improve our services, comply with legal obligations, and send you service updates and notifications. We do not sell or rent your personal information to third parties.

3. Information Sharing

We share your information only as necessary to provide our services: with government agencies and ministries to process your requests, with service providers who assist in operations (under strict confidentiality agreements), and when required by law or to protect our rights. We maintain strict confidentiality standards and only share information essential for service delivery.

4. Data Security

We implement industry-standard security measures to protect your personal information and documents, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Document Retention

We retain your documents and information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Government documents may be retained longer as required by Palestinian law. You may request deletion of your data subject to legal retention requirements.

6. Your Rights

You have the right to: access your personal information, correct inaccurate data, request deletion of your data (subject to legal requirements), object to processing, and withdraw consent where applicable. To exercise these rights, contact us through the platform or at our support email.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze platform usage, and remember your preferences. You can control cookies through your browser settings, though disabling cookies may affect platform functionality.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our platform and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.